Enterprises who recruited/tried to recruit personnel for jobs requiring ICT specialist skills, during 2006
Enterprises who had hard-to-fill vacancies for jobs requiring ICT specialist skills, during 2006
Enterprises where main reason for hard-to-fill vacancies for ICT specialist jobs was lack or too low number of applicants with ICT skills
Enterprises where main reason for hard-to-fill vacancies for ICT specialist jobs was lack of ICT related qualifications from education and/or training
Enterprises where main reason for hard-to-fill vacancies for ICT specialist jobs was lack of work experience in the field of ICT
Enterprises where main reason for hard-to-fill vacancies for ICT specialist jobs was salary requests too high
Enterprises who recruited/tried to recruit personnel for jobs requiring skills in the use of ICT, during 2006
Enterprises who had hard-to-fill vacancies due to applicants' lack of skills in the use of ICT, during 2006
Enterprises who provided training to develop/upgrade ICT skills of their personnel
Enterprises who provided training to develop/upgrade ICT skills of their personnel: for ICT/IT specialists
Enterprises who provided training to develop/upgrade ICT skills of their personnel: for users of ICT
Enterprises where external suppliers performed (fully or partly) ICT functions requiring ICT/IT specialists
Enterprises where ICT functions were performed by suppliers in a foreign country: by foreign affiliates of the enterprise
Enterprises where ICT functions were performed by suppliers in a foreign country: by other foreign enterprises
Enterprises where ICT functions were performed by suppliers in a foreign country
Enterprises where some ICT functions were performed by suppliers in other EU countries
Enterprises where some ICT functions were performed by suppliers in non-EU countries
Frequency of internet access: once a week (including every day)
Device for internet access: desktop or portable computer
Device for internet access: TV set with internet device
Persons employed using computers with access to World Wide Web
Enterprises with persons employed working part of their time away from enterprise premises and accessing enterprise's IT systems from there
Enterprises who use the internet for obtaining after sales services
Enterprises who use the internet for banking and financial services
Enterprises who use the internet for receiving digital goods and services
Enterprises who use the internet for market monitoring (e.g. prices)
Internet use: formalised educational activities
Individuals who used Internet, in the last 3 months, for training and education
Internet use: looking for information about education, training or course offers
Internet use: doing an online course (of any subject)
Individuals who have used Internet, in the last 3 months, for consultation with the purpose of learning
Internet use: other educational courses related to employment opportunities
Internet use: obtaining information from public authorities
Internet use: downloading official forms
Internet use: seeking health information
Internet use: purchasing/ordering goods or services (excl. shares, financial services)
Internet use: for advanced communication services
Internet use: playing/downloading games, images, films or music
Internet use: interacting with public authorities
Internet use: interaction with public authorities (last 12 months)
Internet use: obtaining information from public authorities web sites (last 12 months)
Internet use: downloading official forms (last 12 months)
Internet use: submitting completed forms (last 12 months)
Internet use: travel and accommodation services
Internet use: finding information about goods and services
Internet use: job search or sending an application
Internet use: reading/downloading online newspapers/news
Internet use: subscribe to news services or products to receive them regularly
Internet use: other communication uses (chat sites, etc.)
Internet use: telephoning, videoconferencing
Enterprises using the internet for interaction with public authorities
Enterprises using the internet for obtaining information from public authorities
Enterprises using the internet for obtaining forms from public authorities
Enterprises using the internet for returning filled in forms to public authorities
Enterprises using the internet for interaction with public authorities - for full electronic case handling
Enterprises using the internet for interaction with public authorities - for e-procurement
Internet use: making an appointment with a practitioner via a website
Enterprises using open source operating systems
Enterprises' total turnover from e-commerce
Last online purchase: in the last 3 months
Enterprises having received orders via computer mediated networks
Enterprises selling online (at least 1% of turnover)
Enterprises having purchased via computer mediated networks
Enterprises purchasing online (at least 1% of orders)
Enterprises having sent or received orders via any computer networks
Enterprises internet connection: fixed broadband access
Enterprises with broadband access (fixed or mobile)
Household internet connection type: broadband
Device for internet access: handheld computer
Device for internet access: mobile device
Device for internet access: mobile phone (GPRS, UMTS)
Enterprises using internal network (e.g. LAN)
Enterprises using LAN and Intranet or extranet in reference year
Enterprises using at least either intranet, or extranet, or lan, or wireless lan
Enterprises using neither intranet, nor extranet, nor lan, nor wireless lan
Enterprises connecting to the internet via modem (dial-up access over normal telephone line)
Enterprises connecting to the internet via ISDN
Enterprises internet connection type: another fixed connection (e.g. cable)
Enterprises connecting to the internet via wireless connection (satellite, mobile phone)
Enterprises internet connection type: DSL
Persons employed working in an enterprise with access to Internet
Persons employed connecting to the internet via modem (dial-up access over normal telephone line)
Persons employed connecting to the internet via ISDN
Persons employed connecting to the internet via another fixed connection (e.g. cable etc.)
Persons employed connecting to the internet via wireless connection (satellite, mobile phone)
Persons employed connecting to the internet via DSL
Persons employed connecting to internet via fixed broadband
Persons employed (average of the year, NBR)
Total gross investment in tangible goods
Total gross investment in intangible goods
Total turnover from telecommunication services
Turnover/revenues from fixed network services
Turnover/revenues from cellular mobile telecommunication services
Turnover/revenues from interconnection services
Turnover/revenues from provision of internet services
Receipts of telecommunication services - International incoming traffic
Payments of telecommunication services - International outgoing traffic
Households' share of the main telephone lines(in %)
ISDN - Integrated services digital network subscriptions
Subscriptions to cellular mobile services
Subscriptions to cable networks enabling internet use (cable modem)
DSL subcriptions, capacity less than 2Mbit/s
DSL subcriptions, capacity 2 Mbit/s or more
PLC - Number of Power Line Communication Connections
Mobile broadband subcriptions (earlier: UMTS)
VoIP - Users of Voice over Internet Protocol Telephony
Fixed wireless: Number of active broadband subscriptions using fixed wireless access services.
Fixed network operators offering local telecommunications
Fixed network operators offering national long distance telecommunications
Operators offering international telecommunications
Mobile resale operators, except satellite
National long distance calls (10 minutes)
Incumbent operator in fixed telecommunications - national calls (from 2006)
Incumbent operator in fixed telecommunications - local calls (incl. to the internet) (2001 - 2005)
Incumbent operator in fixed telecommunications - national long distance calls (2001 - 2005)
Incumbent operator in fixed telecommunications - international calls
Leading operator in mobile telecommunications
Households having access to, via one of its members, an internet enabled mobile phone / 'Communicator' type device
Households having access to, via one of its members, a mobile phone
Households having access to, via one of its members, a TV
Households having access to, via one of its members, a Satellite dish
Households having access, via one of its members, to a Cable TV
Households having access, via one of its members, a games console
Households having access to, via one of its members, a Personal computer
Households having access to, via one of its members, a handheld computer (palmtop)
Device for internet access: games console
Device for internet access: only desktop or portable computer
Device for internet access: only TV set with internet device
Device for internet access: only mobile device
Device for internet access: only handheld computer
Device for internet access: only mobile phone (GPRS, UMTS)
Last online purchase: between 3 and 12 months ago
Last online purchase: more than a year ago
Individuals who ordered goods or services, over the Internet, for private use, more than a year ago or have never ordered
Individuals who never ordered goods or services, over the Internet, for private use
Online purchases: books/magazines/e-learning material
Online purchases: films/music or books/magazines/e-learning material or computer software
Online purchases: shares/insurance/other financial services
Individuals who played lotteries or bet over the internet in the last 12 months
Online purchases: films/music, delivered or upgraded online
Online purchases: books/magazines/e-learning material, delivered or upgraded online
Online purchases: computer software, delivered or upgraded online
Online purchases: films/music or books/magazines/e-learning material or computer software, delivered or upgraded online
Individuals who ordered goods over the internet from retailers known outside the internet (physical store, catalogue)
Individuals who ordered goods over the internet from retailers known from the internet or found on the Internet
Online purchases: from sellers from other EU countries
Online purchases: from sellers abroad (other EU or non EU countries)
Online purchases: from sellers from the rest of the world (non-EU)
Online purchases: from sellers with unknown country of origin
Online purchases: travel and holiday accommodation
Individuals who encountered the following problem when making purchases over the Internet: Difficulties concerning guarantees
Individuals who encountered the following problem when making purchases over the Internet: Speed of delivery longer than indicated
Individuals who encountered the following problem when making purchases over the Internet: Delivery costs higher than indicated
Individuals who encountered the following problem when making purchases over the Internet: Final price higher than indicated
Individuals who encountered the following problem when making purchases over the Internet: Delivery costs or final price higher than indicated
Individuals who encountered the following problem when making purchases over the Internet: Wrong goods delivered
Individuals who encountered the following problem when making purchases over the Internet: Damaged goods delivered
Individuals who encountered the following problem when making purchases over the Internet: Wrong or damaged goods delivered
Individuals who encountered the following problem when buying/ordering over the Internet: wrong or damaged good/services delivered
Individuals who encountered the following problem when making purchases over the Internet: Lack of security of payments
Individuals who encountered the following problem when buying/ordering over the Internet: problems with fraud
Individuals who encountered the following problem when making purchases over the Internet: Complaints and redress were difficult
Individuals who encountered the following problem when making purchases over the Internet: No satisfactory response received after complaint
Individuals who encountered the following problem when making purchases over the Internet: Complaints and redress were difficult or no satisfactory response received after complaint
Individuals who encountered the following problem when making purchases over the Internet: Other
Individuals who encountered no problems when making purchases over the Internet
Individuals who encountered the following problem when buying/ordering over the Internet: technical failure
Individuals who encountered the following problem when buying/ordering over the Internet: difficulties finding information concerning guarantees, other legal rights
Individuals who encountered problems when buying/ordering goods or services over the internet for private use
Individuals who did not encounter problems when buying/ordering goods or services over the internet for private use
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because they have no need
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because they prefer to shop in person, they like to see product, loyalty to shops or force of habit
Individuals who, in the last 12 months, haven't bought / ordered goods or services over the internet for their own private use, because: Relevant information about goods and services difficult to find on website
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because they lack the necessary skills
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because it's too expensive
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because of too long delivery times
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because of problems receiving the ordered goods at home
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because of too long delivery times or because of the problematic to receive the ordered goods at home
Individuals who, in the last 12 months, haven't bought / ordered goods or services over the internet for their own private use, because: Payment security concerns
Individuals who, in the last 12 months, haven't bought / ordered goods or services over the internet for their own private use, because: Privacy concerns
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because of security concerns, they are worried about giving credit card details over the internet
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because of privacy concerns, they are worried about giving personal details over the internet
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because I'm worried about giving credit card or personal details over the internet
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because of trust concerns about receiving or returning goods, complaint / redress concerns
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because they don't have a payment card
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because the speed of the internet connection is too low
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because of other reasons
Device for internet access: only games console
Households using a modem (dial-up access over normal telephone line)
Household internet connection type: other broadband
Households using a wireless connection (e.g. satellite, mobile phone)
Household internet connection type: modem or ISDN
Household internet connection type: mobile phone over narrowband
Last computer use: within last 12 months
Last computer use: between 3 and 12 months ago
Individuals who used a computer more than a year ago, or have never used one
Frequency of computer use: at least once a week (but not every day)
Frequency of computer use: at least once a month
Frequency of computer use: less than once a month
Computer use: at work, but not at any other place
Computer use: at place of educaton, but not at any other place
Last internet use: in the last 12 months
Last internet use: between 3 and 12 months ago
Individuals who used the internet more than a year ago or never used it
Frequency of internet access: at least once a week (but not every day)
Frequency of internet access: at least once a month
Frequency of internet access: less than once a month
Internet access at public office, town hall, government agency
Internet access at community or voluntary organisation
Internet access at other people's houses
Individuals accessing internet through mobile devices away from home or work
Internet access only at place of ecucation
Internet access only at public office, town hall, government agency
Internet access only at community or voluntary organisation
Internet access only at other people's houses
Individuals who accessed internet in a hotspot (at hotels, airports, public places etc) in the last 3 months
Enterprises which have ordered via internet over the last calendar year (excluding manually typed e-mails)
Enterprises which have not ordered via internet over the last calendar year
Enterprises for whom internet purchases are less than 1% of orders over the last calendar year
Enterprises for whom internet purchases are at least 1% of orders over the last calendar year
Enterprises for whom internet purchases are at least 10% of orders over the last calendar year
Enterprises for whom internet purchases are at least 25% of orders over the last calendar year
Enterprises which used EDI or networks other than internet for at least 1% of their purchases over the last calendar year
Enterprises which did not use EDI nor networks other than internet for at least 1% of their purchases over the last calendar year
Enterprises for whom EDI or networks other than internet for purchases were at least 10% of orders over the last calendar year
Enterprises for whom EDI or networks other than internet for purchases were at least 25% of orders over the last calendar year
Enterprises for whom EDI or networks other than internet for purchases were at least 50% of orders over the last calendar year
Enterprises which have received orders via internet over the last calendar year (excluding manually typed e-mails)
Enterprises which have not received orders via internet over the last calendar year
Enterprises for whom internet sales were at least 10% of orders over the last calendar year
Enterprises for whom internet sales were at least 25% of orders over the last calendar year
Enterprises for whom internet sales were at least 50% of orders over the last calendar year
Enterprises which have sold products via specialised B2B market places over the last calendar year
Enterprises which have not sold products via specialised B2B market places over the last calendar year
Enterprises which use EDI or networks other than internet for at least 1% of their sales over the last calendar year
Enterprises which do not use EDI nor networks other than internet for at least 1% of their sales over the last calendar year
Enterprises for whom EDI or networks other than internet for sales were at least 10% of orders over the last calendar year
Enterprises for whom EDI or networks other than internet for sales were at least 25% of orders over the last calendar year
Enterprises for whom EDI or networks other than internet for sales were at least 50% of orders over the last calendar year
Internet purchases over the last calendar year, excluding VAT, as a percentage of total purchases
Total purchases via networks other than the internet over the last calendar year, excluding VAT, as a percentage of total purchases
Total internet sales over the last calendar year, excluding VAT, as a percentage of total turnover
Total sales via networks other than the internet over the last calendar year, excluding VAT, as a percentage of total turnover
Internet sales over the last calendar year- Business to Business/Government, as a percentage of total turnover
Internet sales over the last calendar year- Business to Customer, as a percentage of total turnover
Internet sales over the last calendar year- to own country, as a percentage of total turnover
Internet sales over the last calendar year- to other EU countries, as a percentage of total turnover
Internet sales over the last calendar year- to rest of the world, as a percentage of total turnover
Enterprises' turnover from EDI-type sales
Enterprises offering secure transactions when receiving orders over internet
Enterprises using dedicated applications for employees to access human resources services
Enterprises using advanced e-signatures in relations with suppliers / clients
Last computer course: in the last 3 months
Last computer course: between 3 and 12 months
Last computer course: in the last 12 months
Last computer course: between 1 and 3 years ago
Last computer course: more than 3 years ago
Individuals who have never taken a computer course
Individuals who have used a mouse to launch programs such as an internet browser or word processor
Individuals who have copied or moved a file or folder
Individuals who have used copy or cut and paste tools to duplicate or move information on screen
Individuals who have used basic arithmetic formulae to add, subtract, multiply or divide figures in a spreadsheet
Individuals who have written a computer program using a specialised programming language
Individuals who have connected and installed new devices, eg a printer or a modem
Individuals who have connected computers to a local area network
Individuals who have detected and solved computer problems (e.g. computer runs slowly)
Individuals who have not done any of the mentioned computer activities
Individuals who have carried out 1 or 2 of the 6 computer related activities
Individuals who have carried out 3 or 4 of the 6 computer related activities
Individuals who have carried out 5 or 6 of the 6 computer related activities
Individuals who have connected computers to a local area network and carried out 5 or 6 of the computer related activities
Individuals who have detected and solved computer problems and carried out 5 or 6 of the computer related activities
Individuals who judge their computer skills to be sufficient if they were to look for a job or change jobs within a year
Individuals who judge their computer skills to be insufficient if they were to look for a job or change jobs within a year
Individuals who have used a search engine to find information
Individuals who have sent an email with attached files
Individuals who have posted messages to chat rooms, newsgroups or an online discussion forum
Individuals who have used the internet to make phone calls
Individuals who have used peer-to-peer file sharing for exchanging movies, music, etc.
Individuals who have found, downloaded and installed software
Individuals who have kept viruses, spyware and adware off their computer
Individuals who have not done any of the listed internet activities
Individuals who have carried out 1 or 2 of the 6 internet related activities
Individuals who have carried out 3 or 4 of the 6 internet related activities
Individuals who have carried out 5 or 6 of the 6 internet related activities
Individuals who have found, downloaded and installed software and carried out 5 or 6 of the internet related activities
Individuals who have kept viruses, spyware and adware off their computer and carried out 5 or 6 of the internet related activities
Individuals who have obtained IT skills through formalised educational institution (school, college, university, etc.)
Individuals who have obtained IT skills through training courses and adult education centres, on own initiative
Individuals who have obtained IT skills through training courses and adult education centres, on demand of employer
Individuals who have obtained IT skills through self-study using books, cd-roms, etc.
Individuals who have obtained IT skills through self-study (learning by doing)
Individuals who have obtained IT skills through informal assistance from colleagues, relatives in friends and some other ways
Individuals who have obtained IT skills through some other way than i_skedu, i_sktown, i_sktemp, i_skslfb, i_skslfd, i_skcoll
Individuals who have obtained IT skills through formalised educational institution (school, college, university, etc.) and have carried out 1 or 2 of the computer related activities
Individuals who have obtained IT skills through training courses and adult education centres, on own initiative and have carried out 1 or 2 of the computer related activities
Individuals who have obtained IT skills through training courses and adult education centres, on demand of employer and have carried out 1 or 2 of the computer related activities
Individuals who have obtained IT skills through self-study using books, cd-roms, etc. and have carried out 1 or 2 of the computer related activities
Individuals who have obtained IT skills through self-study (learning by doing) and have carried out 1 or 2 of the computer related activities
Individuals who have obtained IT skills through informal assistance from colleagues, relatives in friends and some other ways and have carried out 1 or 2 of the computer related activities
Individuals who have obtained IT skills through some other way than i_skedu, i_sktown, i_sktemp, i_skslfb, i_skslfd, i_skcoll and have carried out 1 or 2 of the computer related activities
Individuals who have obtained IT skills through formalised educational institution (school, college, university, etc.) and have carried out 3 or 4 of the computer related activities
Individuals who have obtained IT skills through training courses and adult education centres, on own initiative and have carried out 3 or 4 of the computer related activities
Individuals who have obtained IT skills through training courses and adult education centres, on demand of employer and have carried out 3 or 4 of the computer related activities
Individuals who have obtained IT skills through self-study using books, cd-roms, etc. and have carried out 3 or 4 of the computer related activities
Individuals who have obtained IT skills through self-study (learning by doing) and have carried out 3 or 4 of the computer related activities
Individuals who have obtained IT skills through informal assistance from colleagues, relatives in friends and some other ways and have carried out 3 or 4 of the computer related activities
Individuals who have obtained IT skills through some other way than i_skedu, i_sktown, i_sktemp, i_skslfb, i_skslfd, i_skcoll and have carried out 3 or 4 of the computer related activities
Individuals who have obtained IT skills through formalised educational institution (school, college, university, etc.) and have carried out 5 or 6 of the computer related activities
Individuals who have obtained IT skills through training courses and adult education centres, on own initiative and have carried out 5 or 6 of the computer related activities
Individuals who have obtained IT skills through training courses and adult education centres, on demand of employer and have carried out 5 or 6 of the computer related activities
Individuals who have obtained IT skills through self-study using books, cd-roms, etc. and have carried out 5 or 6 of the computer related activities
Individuals who have obtained IT skills through self-study (learning by doing) and have carried out 5 or 6 of the computer related activities
Individuals who have obtained IT skills through informal assistance from colleagues, relatives in friends and some other ways and have carried out 5 or 6 of the computer related activities
Individuals who have obtained IT skills through some other way than i_skedu, i_sktown, i_sktemp, i_skslfb, i_skslfd, i_skcoll and have carried out 5 or 6 of the computer related activities
Individuals who do not need to take a computer course because their computer skills are sufficient
Individuals who do not need to take a computer course because they rarely use computers
Individuals who have not taken a computer course because of lack of time
Individuals who have not taken a computer course because of the course costs
Individuals who have not taken a computer course because there is no suitable offer available
Individuals who have not taken a computer course because the courses are too difficult
Individuals who have not taken a computer course because of other reasons
Percentage of persons employed working part of their time away from enterprise premises and accessing enterprise's IT systems from there
Enterprises with no persons employed working part of their time away from enterprise premises and accessing enterprise's IT systems from there
Enterprises with persons employed working part of their time away from enterprise premises and accessing enterprise's IT systems - from home
Enterprises with persons employed working part of their time away from enterprise premises and accessing enterprise's IT systems - from customers or other business partners' premises
Enterprises with persons employed working part of their time away from enterprise premises and accessing enterprise's IT systems - from other locations of same enterprise or group
Enterprises with persons employed working part of their time away from enterprise premises and accessing enterprise's IT systems - during business travel, from hotel, airport, etc
Enterprises having IT systems for orders and purchases which link to internal IT systems (re-ordering, invoicing, payment, managing production, logistics or service operations)
Enterprises having IT systems for orders and purchases which link to IT systems of suppliers or customers outside the enterprise group
Households without access to internet at home, because the access costs are too high (telephone, etc.)
Households without access to internet at home, because of a physical disability
Households without access to internet at home, because of access elsewhere
Households without access to internet at home, because the equipment costs are too high
Households without access to internet at home, because access not needed (content is not useful, not interesting, etc.)
Households without access to internet at home, because of privacy or security concerns
Households without access to internet at home, because of lack of skills
Households without access to internet at home, because access not wanted (content is harmful, etc.)
Households without access to internet at home, because of other reasons
Households without broadband connection because it is too expensive
Households without broadband connection because they do not need it
Households without access to the internet at home, because broadband is not available in the area
Households without broadband connection because some members can access broadband somewhere else (e.g. at work)
Households without broadband connection because of other reasons
Individuals who do not use a mobile phone
Households having access to, via one of its members, a computer
Enterprises who have ERP software package to share information on sales/purchases with other internal functional areas
Enterprises who have ERP software package to share information between different functional areas
Enterprises using software solutions like Customer Relationship Management (CRM)
Enterprises using Customer Relationship Management to analyse information about clients for marketing purposes
Enterprises using Customer Relationship Management to capture, store and make available clients information to other business functions
Enterprises using automated data exchange with other ICT systems outside the own enterprise
Enterprises using automated data exchange for receiving orders from customers
Enterprises using automated data exchange for sending or receiving data to / from public authorities
Enterprises using automated data exchange for sending or receiving product information
Enterprises using automated data exchange for sending payment instructions to financial institutions
Enterprises using automated data exchange for sending or receiving transport documents
Enterprises using automated data exchange for sending orders to suppliers
Enterprises using automated data exchange for sending orders to suppliers or receiving orders from customers
Enterprises who share electronically information suitable for automatic processing with external business partners or on the SCM with suppliers or customers
Enterprises who share electronically information suitable for automatic processing within the enterprise and with external business partners
Enterprises who regularly share electronically information with customers on inventories, production plans or demand forecasts
Enterprises who regularly share electronically information with customers on progress of deliveries
Enterprises whose business processes are automatically linked to those of their suppliers and/or customers
Enterprises who regularly share electronically information with suppliers on inventories, production plans or demand forecasts
Enterprises who regularly share electronically information with suppliers on progress of deliveries
Enterprises whose business processes are automatically linked to those of their suppliers and customers
Enterprises who share electronically information with suppliers and customers on inventory levels, production plans, demand forecasts or progress of deliveries
Enterprises sending and/or receiving e-invoices
Enterprises who share electronically information on sales with the software used for any internal function
Enterprises who share electronically information on purchases with the software used for any internal function
Enterprises who share electronically information on sales or on purchases with the software used for any internal function
Enterprises who share electronically information on sales and on purchases with the software used for any internal function
Enterprises who share electronically information within the enterprise
Enterprises connecting to the internet via a mobile connection (e.g. mobile phone, GPRS, UMTS, etc.)
Enterprises connecting to the internet via mobile connection (broadband or other mobile connection)
Enterprises where the website provided description of goods or services, price lists
Enterprises where the website provided a private policy statement, a privacy seal or certification related to website safety
Enterprises where the website provided advertisement of open job positions or online job application
Enterprises where the website provided online ordering or reservation or booking, e.g. shopping cart
Enterprises where the website provided order tracking available online
Enterprises having purchased via computer networks from suppliers located in the own country
Enterprises having purchased via computer networks from suppliers located in other EU countries
Enterprises having purchased via computer networks from suppliers located in the rest of the world
Enterprises having done electronic sales to the own country
Enterprises having done electronic sales to other EU countries
Enterprises having done electronic sales to the rest of the world
Enterprises' turnover from electronic sales to own country
Enterprises' turnover from electronic sales to other EU countries
Enterprises' turnover from electronic sales to the rest of the world
Enterprises using Radio Frequency identification (RFID) technologies
Enterprises using RFID technologies for product identification
Enterprises using RFID technologies for monitoring and control of industrial production
Enterprises using RFID technologies for supply chain and inventory tracking and tracing
Enterprises using RFID technologies for service and maintenance information management, asset management
Enterprises using RFID technologies for payment applications (e.g. highway tolls, passenger transport)
Enterprises using RFID technologies for person identification or access control
Device for internet access: mobile device other than portable computer
Individuals accessing internet through a mobile phone via UMTS (3G)
Individuals using portable computer (laptop) via mobile WiFi or cellular networks to access the internet away from home or work
Percentage of the ICT sector value added at factor cost in value added at factor cost of All NACE branches - Total (National Accounts)
Percentage of the ICT personnel on total employment (National Accounts)
Percentage change of value added of the ICT sector at factor cost current prices from previous year
Percentage of persons employed with ICT user skills in total employment
Percentage of persons employed with ICT specialist skills in total employment
R&D expenditure (BERD) of businesses in ICT sector as % of total R&D expenditure
R&D personnel in ICT sector as % of total R&D personnel
Individuals who used internet, in the last 3 months, for telephoning over the internet
Individuals who used internet, in the last 3 months, for video calls (via webcam) over the internet
Internet use: telephoning or video calls
Individuals who used internet, in the last 3 months, for posting messages to chat sites, newsgroups or on-line discussion forum
Individuals who used internet, in the last 3 months, for instant messaging (real-time communication with others by typed text)
Individuals who used internet, in the last 3 months, for reading weblogs or blogs
Individuals who used internet, in the last 3 months, for creating or maintaining own weblog or blog
Internet use: creating websites or blogs
Use of fixed telephone line (not linked to internet) - very much
Use of fixed telephone line (not linked to internet) - to some extent
Use of fixed telephone line (not linked to internet) - not at all
Use of fixed telephone line (not linked to Internet) - very much
Use of fixed telephone line (not linked to Internet) - to some extent
Use of fixed telephone line (not linked to Internet) - not at all
Internet use: listening to web radios and/or watching web TV
Individuals used internet for downloading and/or listening to music (other than via web radio, in the last 3 months)
Individuals used internet for downloading and/or watching movies, short films or video files (other than via web TV, in the last 3 months)
Individuals used internet for downloading/listening to/watching music and/or films (in the last 3 months)
Individuals used internet for peer-to-peer file sharing for exchanging movies, music, video files (in the last 3 months)
Individuals used internet for podcast service to automatically receive audio or video files of interest (in the last 3 months)
Individuals used internet for downloading/listening to/watching/exchanging/podcasting music and/or films (in the last 3 months)
Individuals used internet for downloading computer or video games or their updates (in the last 3 months)
Individuals used internet for playing networked games with others (in the last 3 months)
Internet use: playing networked games with other persons
Internet use: downloading/listening to/watching/playing music, films and/or games
Internet use: uploading self-created content to any website to be shared
Individuals used internet for using browser based news feeds (e.g. RSS) for reading new content on websites (in the last 3 months)
Individuals used internet for leisure activities related to obtaining and sharing audiovisual content (in the last 3 months)
Internet use: posting messages to social media sites or instant messaging
Internet use: finding information used for buying goods and services
Internet use: finding information not used for buying goods and services
Internet use: finding information for buying online
Internet use: finding information not used for buying online
At least once a week (but not every day)
At least once a month (but not every week)
Not downloaded, but only listened to music and/or have watched films
Payed for online audiovisual content in the last 3 months
Did not pay for online audiovisual content in the last 3 months
Incentive to pay for online audiovisual content: Lack of free available content
Incentive to pay for online audiovisual content: Right to share legally protected content
Incentive to pay for online audiovisual content: More convenient payment methods
Incentive to pay for online audiovisual content: More advantageous prices compared to offline content
Incentive to pay for online audiovisual content: Better quality of paid content than free services
Incentive to pay for online audiovisual content: Wider range of choices, content more easily available
Incentive to pay for online audiovisual content: Other motivations (e.g. support artists work, etc.)
Reading online news instead of printed news, newspaper or magazines - very much
Reading online news instead of printed news, newspaper or magazines - to some extent
Reading online news instead of printed news, newspaper or magazines - not at all
Downloading music files instead of buying a CD - very much
Downloading music files instead of buying a CD - to some extent
Downloading music files instead of buying a CD - not at all
Downloading films and videos instead of buying/renting a DVD - very much
Downloading films and videos instead of buying/renting a DVD - to some extent
Downloading films and videos instead of buying/renting a DVD - not at all
Listening to web radios instead of listening to normal radio - very much
Listening to web radios instead of listening to normal radio - to some extent
Listening to web radios instead of listening to normal radio - not at all
Using online contacts instead of personal contacts with public services and administrations - very much
Using online contacts instead of personal contacts with public services and administrations - to some extent
Using online contacts instead of personal contacts with public services and administrations - not at all
Uploading photographs or video clips from phones to websites
Receiving subscription-paid information services (e.g. news, weather forecast, sports results, etc)
Paying for goods or services (instead of cash or credit card)
Personal navigation, use of location-aware services (e.g. for receiving nearby travel, shopping, event information)
Use post-payment with flat rate for internet access via mobile phone
Persons employed for the provision of postal and related services domestically (average of the year, NBR)
Total turnover from the provision of postal and related services domestically
Offices open to public and postal agencies
Fixed: Full services post offices/outlets
Places at which only stamps can be bought
Courier, Express and Parcel services (CEP), total
Courier, Express and Parcel services (CEP), ordinary parcels (up to 10/20kg)
Domestic service: List price payable for the handling of a standard (1st class) letter weighing less than 20 g (universal service)
Intra-EU service: List price payable for the handling of a standard (1st class) letter weighing less than 20 g (universal service)
Domestic service: % of letters (fastest service) delivered on-time according to national performance indicator
Strongly concerned about catching a virus or other computer infection (e.g. worm or Trojan horse) resulting in loss of information or time
Mildly concerned about catching a virus or other computer infection (e.g. worm or Trojan horse) resulting in loss of information or time
Not at all concerned about catching a virus or other computer infection (e.g. worm or Trojan horse) resulting in loss of information or time
Strongly concerned about unsolicited emails received ('Spam')
Mildly concerned about unsolicited emails received ('Spam')
Not at all concerned about unsolicited emails received ('Spam')
Strongly concerned about abuse of personal information sent on the internet and/or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites)
Mildly concerned about abuse of personal information sent on the internet and/or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites)
Not at all concerned about abuse of personal information sent on the internet and/or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites)
Strongly concerned about financial loss as a result of receiving fraudulent messages ('phishing') or getting redirected to fake websites asking for personal information ('pharming')
Mildly concerned about financial loss as a result of receiving fraudulent messages ('phishing') or getting redirected to fake websites asking for personal information ('pharming')
Not at all concerned about financial loss as a result of receiving fraudulent messages ('phishing') or getting redirected to fake websites asking for personal information ('pharming')
Strongly concerned about financial loss due to fraudulent payment (credit or debit) card use
Mildly concerned about financial loss due to fraudulent payment (credit or debit) card use
Not at all concerned about financial loss due to fraudulent payment (credit or debit) card use
Strongly concerned about children accessing inappropriate web-sites or connecting with potentially dangerous persons from a computer within the household
Mildly concerned about children accessing inappropriate web-sites or connecting with potentially dangerous persons from a computer within the household
Not at all concerned about children accessing inappropriate web-sites or connecting with potentially dangerous persons from a computer within the household
Not at all concerned about any security issue
Loss of documents, pictures or other data due to a virus or other computer infection (e.g. worm or Trojan horse)
Unsolicited emails sent to individual ('Spam')
Abuse of personal information sent on the internet and/or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites)
Financial loss as a result of receiving fraudulent messages ('phishing') or getting redirected to fake websites asking for personal information ('pharming')
Financial loss due to fraudulent payment (credit or debit) card use
Children accessing inappropriate web-sites or connecting with potentially dangerous persons from a computer within the household
Experienced any of the following security related problems: i_secvir1, i_secspm, i_secpif1, i_secflpp, i_secfrd1, i_secchld
Experienced any of the following security related problems: i_secvir1, i_secpif1, i_secflpp, i_secfrd1, i_secchld
Experienced any of the following security related problems: i_ secpif1, i_secflpp, i_secfrd1, i_secchld
Experienced any of the following security related problems: i_secpif1, i_secflpp, i_secfrd1
Experienced any of the following security related problems: i_secvir1, i_secpif1, i_secflpp, i_secfrd1
Strongly concerned about and have caught a virus or other computer infection (e.g. worm or Trojan horse) resulting in loss of information or time
Strongly concerned about and received unsolicited emails ('Spam')
Strongly concerned about and experienced abuse of personal information sent on the internet and/or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites)
Strongly concerned about and experienced financial loss as a result of receiving fraudulent messages ('phishing') or getting redirected to fake websites asking for personal information ('pharming')
Strongly concerned about and experienced financial loss due to fraudulent payment (credit or debit) card use
Strongly concerned about and experienced children accessing inappropriate web-sites or connecting with potentially dangerous persons from a computer within the household
Bought over the internet and experienced any of the following security related problems: i_secvir1, i_secspm, i_ secpif1, i_secflpp, i_secfrd1, i_secchld
Bought over the internet and experienced any of the following security related problem: i_ secpif1, i_secflpp, i_secfrd1, i_secchld
Done social networking in the last 3 months and experienced in the last 12 months abuse of personal information sent on the internet and/or other privacy violations
Security concerns limited or prevented individuals from ordering or buying goods or services
Security concerns limited or prevented individuals from carrying out internet banking
Security concerns limited or prevented individuals from providing personal information to social or professional networking services
Security concerns limited or prevented individuals from communicating with public services or administrations
Security concerns limited or prevented individuals from downloading software or apps, music, video files, games or other data files
Security concerns kept individual from using the internet with mobile device (e.g. laptop) via wireless connection from places other than home
Security concerns limited or prevented individuals from doing any of the following activities: I_SBGOOD, I_SBBANK, I_SBPERS, I_SBGOV, I_SBSOFT or I_SBMOB1
Experienced financial loss over the internet and security concerns kept individual from doing ordering/bying goods/services or carrying out banking activities
Use any kind of IT security software or tool (anti-virus, anti-spam, firewall, etc.) in order to protect private computer and data
Don't use any kind of IT security software or tool (anti-virus, anti-spam, firewall, etc.) in order to protect private computer and data
Don't know if use any kind of IT security software or tool (anti-virus, anti-spam, firewall, etc.) in order to protect private computer and data
Don't need IT security software or tool (anti-virus, anti-spam, firewall, etc.) in order to protect private computer and data (don't use private computer)
Use security software and experienced any of the following security related problem: i_secvir1, i_secspm, i_ secpif1, i_secflpp, i_secfrd1, i_secchld
Use security software and experienced any of the following security related problem: i_ secpif1, i_secflpp, i_secfrd1, i_secchld
Use a virus checking program and/or an anti-spyware program
Use an email filtering to prevent 'Spam'
Use a parental control or a web filtering software
Use other IT security software or tool (than i_scavx, i_scfir, i_scspam, i_scpc)
Use an IT security software package but don't know the components
Update one or more security products every time an update is available
Update one or more security products occasionally or when remember
Update one or more security products at least occasionally
Don't update security products: it's unnecessary, the risk too low
Don't update security products: don't know how to update
Don't update security products: don't think the update is effective
Don't update security products: it's too expensive
Don't update security products for other reasons
Frequency of safety copies/back up files: always or almost always
Frequency of safety copies/back up files: Sometimes
Frequency of safety copies/back up files: Never or hardly ever
Not applicable (don't keep files on a computer)
Enterprises had a formally defined ICT security policy with a plan of regular review
The ICT security policy addressed the risks of destruction or corruption of data due to an attack or by unexpected incident
The ICT security policy addressed the risks of disclosure of confidential data due to intrusion, pharming, phishing attacks or by accident
The ICT security policy addressed the risks of unavailability of ICT services due to an attack from outside (e.g. Denial of Service attack)
The ICT security policy addressed the risks of destruction or corruption of data, disclosure of confidential data and unavailability of ICT services due to an attack or an accident
Enterprises have made staff aware of their obligations in ICT security related issues through compulsory training or presentations
Enterprises have made staff aware of their obligations in ICT security related issues through contract, e.g. contract of employment
Enterprises have made staff aware of their obligations in ICT security related issues through voluntary training or generally available information (on the Intranet, news letters or paper documents)
Enterprises have not made staff aware of their obligations in ICT security related issues
Enterprises have made staff aware of their obligations in ICT security related issues
Enterprises experienced ICT related security incidents that resulted in unavailability of ICT services, destruction or corruption of data due to hardware or software failures
Enterprises experienced ICT related security incidents that resulted in unavailability of ICT services due to attacks from outside, e.g. Denial of Service attack
Enterprises experienced ICT related security incidents that resulted in destruction or corruption of data due to infection or malicious software or unauthorised access
Enterprises experienced ICT related security incidents that resulted in disclosure of confidential data due to intrusion, pharming, phishing attacks
Enterprises experienced any ICT related security incidents excluding disclosure of confidential data in electronic form by employees
Enterprises did not experience any ICT related security incidents excluding disclosure of confidential data in electronic form by employees
Enterprises used strong password authentication (min 8 characters, max 6 months, encrypted transmission and storage)
Enterprises used user identification and authentication via hardware tokens, e.g. smart cards
Enterprises logged activities for analyses of security incidents
Enterprise used any of the following security measure: e_secspsw, e_secuiht
Enterprises use a digital signature in any message sent and used any of the following security measures: e_secspsw, e_secuiht
Persons employed connecting to the internet via (fixed or mobile) broadband
Enterprises connecting to the internet via a mobile broadband connection (3G modem or 3G handset)
Persons employed connecting to the internet via a mobile broadband connection (3G modem or 3G handset)
Individuals who have ever used the internet
Individuals using selected mobile devices to access the internet
Enterprises experienced ICT related security incidents resulting in disclosure of confidential data in electronic form by employees whether on intention or unintentionally
Enterprises used user identification and authentication via biometric methods
Enterprises using internet for declaration of social contributions for the persons employed
Enterprises using internet for declaration of corporate tax
Enterprises using internet for declaration of VAT
Enterprises using internet for declaration of customs/excise
Enterprises using internet for returning filled forms but not for declaration of social contributions, corporate tax, VAT or customs/excise
Enterprises using internet to treat an administrative procedure completely electronically and for declaration of social contributions for the persons employed
Enterprises using internet to treat an administrative procedure completely electronically and for declaration of VAT
Enterprises using internet to return filled in forms electronically, but having concerns related to data confidentiality and security which limit electronic interaction
Enterprises using internet to return filled in forms electronically, but too complicated and/or too time consuming electronic procedures limit electronic interaction
Enterprises using internet to return filled in forms electronically, but electronic procedures still requiring exchange of paper mail or personal visits limit electronic interaction
Enterprises using internet to return filled in forms electronically, but lack of awareness of available electronic procedures limits electronic interaction
Any of the reasons (e_igovbsec, e_igovbcmp, e_igovbpap or e_igovbnaw) limit electronic interaction with public authorities
Only reason to limit electronic interaction with public authorities: concerns related to data confidentiality and security
Only reason to limit electronic interaction with public authorities: electronic procedures are too complicated and/or too time consuming
Only reason to limit electronic interaction with public authorities: electronic procedures still require exchange of paper mail or personal visits
Only reason to limit electronic interaction with public authorities: not aware of availability of such procedures
Enterprises don't use internet to return filled in forms electronically and have concerns related to data confidentiality and security
Enterprises don't use internet to return filled in forms electronically and find electronic procedures are too complicated and/or too time consuming
Enterprises don't use internet to return filled in forms electronically and find electronic procedures still require exchange of paper mail or personal visits
Enterprises don't use internet to return filled in forms electronically and are not aware of available electronic procedures
Enterprises don't use Internet to return filled in forms electronically and have concerns related to data confidentiality and security
Enterprises don't use Internet to return filled in forms electronically and find electronic procedures are too complicated and/or too time consuming
Enterprises don't use Internet to return filled in forms electronically and find electronic procedures still require exchange of paper mail or personal visits
Enterprises don't use Internet to return filled in forms electronically and are not aware of available electronic procedures
Enterprises using internet for accessing tender documents and specifications in electronic procurement systems of public authorities
Enterprises using internet for offering goods or services in public authorities' electronic procurement systems (eTendering), in own country
Enterprises using internet for offering goods or services in public authorities' electronic procurement systems (eTendering), in other EU countries
Enterprises using internet for offering goods or services in public authorities' electronic procurement systems (eTendering)
Enterprises using internet for accessing tender documents and specifications in electronic procurement systems of public authorities and for offering goods or services in the systems
Enterprises using internet for accessing tender documents and specifications in electronic procurement systems of public authorities but not for offering goods or services in the systems
Don't use internet for accessing tender documents/specifications in electronic procurement systems of public authorities but use internet for offering goods or services in the systems
Don't use internet for accessing tender documents/specifications in electronic procurement systems of public authorities nor for offering goods or services in the systems
Enterprises not selling to public sector
Enterprises having concerns related to confidentiality and security
Enterprises not aware of electronic tendering relevant to them
Other reasons than: don't sell to public sector, have concerns of confidentiality and security or are not aware
Enterprises not selling to public sector or having concerns related to confidentiality and security or are not aware
Enterprises not selling to public sector, excluding any other reason
Internet use: participating in social networks (creating user profile, posting messages or other contributions to facebook, twitter, etc.)
Internet use: reading and posting opinions on civic or political issues via websites
Internet use: taking part in on-line consultations or voting to define civic or political issues (e.g. urban planning, signing a petition)
Internet use: consulting wikis (to obtain knowledge on any subject)
Internet use: participating in professional networks (creating user profile, posting messages or other contributions to LinkedIn, Xing, etc.)
Persons employed provided with a portable device with at least 3G technology for accessing the internet
Enterprises with persons employed provided with a portable device with at least 3G technology for accessing the internet
Enterprises giving devices for a mobile connection to the internet to more than 5% of their persons employed
Enterprises giving devices for a mobile connection to the internet to more than 10% of their persons employed
Enterprises giving devices for a mobile connection to the internet to more than 20% of their persons employed
Enterprises using the internet for interaction with public authorities (derived indicator)
Enterprises using internet for obtaining information from public authorities' web sites or home pages
Enterprises using internet for obtaining forms from public authorities' web sites or home pages
Enterprises using internet for returning filled in forms electronically
Enterprises using internet to treat an administrative procedure completely electronically
Enterprises sharing electronically information on sales or on purchases with the software used for any internal function (at least 2 items in E1 or both in E2)
Enterprises sending / receiving e-invoices in a standard structure suitable for automatic processing
Enterprises sending e-invoices in a standard structure suitable for automatic processing
Enterprises sending e-invoices not suitable for automatic processing
Enterprises sending e-invoices (derived indicator)
Enterprises receiving e-invoices in a standard structure suitable for automatic processing
Enterprises sending / receiving e-invoices in a standard structure suitable for automatic processing and using internet for returning forms to public authorities
Enterprises sending / receiving e-invoices in a standard structure suitable for automatic processing and using internet for eTendering
Enterprises sending / receiving both e-invoices in a standard structure suitable for automatic processing and electronic data to/from public authorities
Enterprises using third party open source operating systems, such as Linux
Enterprises using third party open source internet browser software, e.g. Mozilla, Firefox, Chromium
Enterprises using third party open source office software, e.g. OpenOffice
Enterprises using third party open source web server, e.g. Apache, Tomcat
Enterprises using third party open source ERP or CRM applications for business process automation
Enterprises using other open source, e.g. security software (e.g. Open SSL, SSH), e-learning platforms (e.g. Moodle), e-mail servers (e.g. Send Mail, Postfix)
Enterprises using third party open source software, any of e_openos, e_openbrws, e_openoff, e_openwebs, e_openerp, e_openoth
Enterprises using only third party open source operating systems, such as Linux and no other open source software
Enterprises using only third party open source internet browser software, e.g. Mozilla, Firefox, Chromium and no other open source software
Enterprises using only third party open source office software, e.g. OpenOffice and no other open source software
Enterprises using only third party open source web server, e.g. Apache, Tomcat and no other open source software
Enterprises using only third party open source ERP or CRM applications for business process automation and no other open source software
Enterprises using only other third party open source software, e.g. security software, e-learning platforms or e-mail servers
Enterprises where persons employed have access to personal human resources services electronically
Enterprises using RFID technologies as part of production and service delivery process
Enterprises using RFID technologies for after sales product identification
Enterprises using automated data exchange for sending / receiving data to / from public authorities and using internet for returning filled in forms
Enterprises using automated data exchange for sending / receiving data to / from public authorities and using internet for treating an administrative procedure completely electronically
Enterprises sharing electronically information on sales with the software used for the production or service management
Enterprises sharing electronically information on sales with the software used for the management of inventory levels
Enterprises sharing electronically information on sales with the software used for the distribution management
Enterprises sharing electronically information on sales with the software used for the accounting
Enterprises sharing electronically information on purchases with the software used for the accounting
Enterprises sharing electronically information on purchases with the software used for the management of inventory levels
Enterprises sending / receiving e-invoices in a standard structure suitable for automatic processing and sharing electronically information on sales or purchases
Enterprises sending / receiving e-invoices in a standard structure suitable for automatic processing and sending / receiving orders via any computer networks
Enterprises having received orders via a website or apps (web sales)
Enterprises having received orders placed via EDI-type messages
Enterprises having done electronic sales to other EU countries and the rest of the world
Enterprises having done electronic sales or purchases to the own country
Enterprises having done electronic sales or purchases to other EU countries
Enterprises having done electronic sales or purchases in the rest of the world
Enterprises having purchased online from suppliers located in other EU countries and the rest of the world
Individuals who have transferred files between computer and other devices
Individuals who have modified or verified the configuration parameters of software applications (except internet browsers)
Individuals who have created electronic presentations with presentation software (e.g. slides), including e.g. images, sound, video or charts
Individuals who have installed a new or replaced an old operating system
Individuals who have done at least one computer activity
Individuals who have never used a computer or have not done any of the listed computer activities
Individuals who judge their current computer or internet skills to be sufficient if they were to look for a job or change job within a year
Individuals who judge their current computer or internet skills not to be sufficient if they were to look for a job or change job within a year
Individuals who judge their current computer or internet skills to be sufficient if they were to look for a job or change job within a year: not applicable
Individuals who judge their current computer or internet skills to be sufficient to communicate with relatives, friends, colleagues over the internet
Individuals who judge their current computer or internet skills not to be sufficient to communicate with relatives, friends, colleagues over the internet
Individuals who judge their current computer or internet skills to be sufficient to communicate with relatives, friends, colleagues over the internet: not applicable
Individuals who judge their current computer or internet skills to be sufficient to protect their personal data
Individuals who judge their current computer or internet skills not to be sufficient to protect their personal data
Individuals who judge their current computer or internet skills to be sufficient to protect their personal data: not applicable
Individuals who judge their current computer or internet skills to be sufficient to protect their private computer from virus or other computer infection
Individuals who judge their current computer or internet skills not to be sufficient to protect their private computer from virus or other computer infection
Individuals who judge their current computer or internet skills to be sufficient to protect their private computer from virus or other computer infection: not applicable
Individuals who have uploaded text, games, images, films or music to websites (e.g. to websites for social networking)
Individuals who have modified the security settings of internet browsers
Individuals who have done at least one internet activity
Individuals who have done at least one computer or internet activity
Individuals who have never used the internet or have not done any of the listed internet activities
Last computer course: in the last 3 years
Individuals who have taken a computer course more than 3 years ago or have never taken any
Individuals who have not taken a computer course in the last 3 years because of an engagement in self-study or assistance from others
Individuals who have not taken a computer course in the last 3 years because they don't need one
Individuals who have not taken a computer course in the last 3 years although they would need one
Individuals who have not taken a computer course in the last 3 years because of lack of time
Individuals who have not taken a computer course in the last 3 years because of the course costs
Individuals who have not taken a computer course in the last 3 years because there is no suitable offer on content available
Individuals who have not taken a computer course in the last 3 years because of other reasons
Individuals who have ever used a computer
Internet use: participating in social or professional networks
Online purchases: video games software and upgrades
Online purchases: computer software other than video games and upgrades
Individuals who placed a bet or play gambling or lotto over the internet in the last 12 months
Enterprises that share electronically information on the SCM with suppliers/customers or send/receive information in a format that allows its automatic processing (reduced comparability)
Enterprises using internet for interaction with public authorities (derived indicator as of 2012)
Enterprises using internet to treat either the declaration of VAT or of social contributions completely electronically
Enterprises using internet for reporting VAT completely electronically
Enterprises using internet for reporting social contricutions completely electronically
Enterprise employed ICT/IT specialists (reduced comparability with 2007)
Enterprise recruited/tried to recruit personnel for jobs requiring ICT specialist skills (reduced comparability with 2007)
Enterprise had hard-to-fill vacancies for jobs requiring ICT specialist skills (reduced comparability with 2007)
Enterprise provided training to ICT/IT specialists to develop their ICT skills
Enterprise provided training to other persons employed to develop their ICT skills
Enterprise provided training to their personnel to develop their ICT skills
Enterprises' turnover from web sales - B2C
Enterprises' turnover from web sales - B2B and B2G
Individuals used a laptop, notebook, netbook or tablet computer to access the internet away from home or work
Individuals used a laptop, notebook or netbook computer to access the internet
Individuals used a tablet computer (with touch screen) to access the internet
Individuals used the mobile phone network (using USB key or card) to connect the portable computer to internet away from home or work
Individuals used a wireless network (e.g. Wi-Fi) to connect the portable computer to internet
Individuals used any handheld device to access the internet away from home or work
Individuals used a mobile phone or smart phone to access the internet
Individuals used another handheld device (e.g. PDA, MP3 player, e-book reader, handheld games console, excluding tablet computer) to access the internet
Individuals did not use a handheld device to access the internet
Individuals used a portable computer or a handheld device to access the internet away from home or work
Individuals used the mobile phone network (e.g. GPRS, UMTS) to connect the handheld device to internet away from home or work
Mobile internet access with portable computer: every day or almost every day
Mobile internet access with portable computer: at least once a week, but not every day
Mobile internet access with portable computer: less than once a week
Mobile internet access with portable computer: at least once a week
Mobile internet access with a handheld device: every day or almost every day
Mobile internet access with a handheld device: at least once a week, but not every day
Mobile internet access with a handheld device: less than once a week
Mobile internet access with a handheld device: at least once a week
Mobile internet use via handheld device: for sending / receiving e-mails
Mobile internet use via handheld device: for reading or downloading online news / newspapers / news magazines
Mobile internet use via handheld device: for reading or downloading online books or e-books
Mobile internet use via handheld device: for playing or downloading games, images, video or music
Mobile internet use via handheld device: for using podcast service to automatically receive audio or video files of interest
Mobile internet use via handheld device: for participating in social networks
Mobile internet use via handheld device: for other activities
Individuals used internet applications (apps) on a handheld device exploiting the information about where they are (e.g. GPS)
Mobile internet use via portable computer or handheld device: for professional purposes
Difficulty in obtaining information about cost of accessing internet
Frequent difficulties with mobile phone network signal
Difficulty in setting or changing parameters for internet access
Inconvenience of using small screen or entering text on handheld device
Other problems encountered when using mobile internet
No need to use mobile internet away from home or work
Don't know how to use mobile internet or its use is too complicated
Inconvenience of using small screen on a handheld device
Unavailability of broadband or connection too slow
Security or privacy concerns prevented use of mobile internet
Provide to the persons employed portable devices that allow a mobile connection to the internet
Provide to the persons employed portable computers that allow a mobile connection to the internet
Provide to the persons employed other portable devices (Smartphones, PDAs) that allow a mobile connection to the internet
Persons employed, which were provided a portable device that allows a mobile connection to the internet
Mobile connection to the internet for business use to access publicly available information on the internet
Mobile connection to the internet for business use to access the enterprise's email system
Mobile connection to the internet for business use to access and modify documents of the enterprise
Mobile connection to the internet for business use to use dedicated business software applications
Connectivity problems prevent / limit the use of mobile internet
High costs for the subscription or use prevent / limit the use of mobile internet
Security related risks prevent / limit the use of mobile internet
Technical obstacles or high integration costs prevent / limit the use of mobile internet
Other obstacles prevent / limit the use of mobile internet
Limited or no need to use mobile internet
Any obstacle (connectivity/high costs/security risks/technical or other obstacles) excluding no need prevent / limit the use of mobile internet
No obstacles prevent / limit the use of mobile internet
Use social networks (e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc.)
Use enterprise's blog or microblogs (e.g. Twitter, Present.ly, etc.)
Use multimedia content sharing websites (e.g. YouTube, Flickr, Picasa, SlideShare, etc.)
Do not use the above mentioned social media or use them only for posting paid adverts
Use any social media - only for posting paid adverts
Have a web site or a homepage and use any social media
Have a web site or a homepage and use two or more social media
Website has online ordering, reservation or booking and at least one of: webacc, webctm, webot or webper and use two or more social media
Have a formal policy for using social media and have used two or more social media
Develop the enterprise's image or market products
Obtain or respond to customer opinions, reviews questions
Involve customers in development or innovation of goods or services
Collaborate with business partners (e.g. suppliers, etc.) or other organisations (e.g. public authorities, non governmental organisations, etc.)
Exchange views, opinions or knowledge within the enterprise
Use social media for any purpose (of sm_advert, sm_pcuqor, sm_pcudev, sm_pbpcoll, sm_prcr, sm_pexchvok)
Website has online ordering, reservation or booking and at least one of: webacc, webctm, webot or webper and use social media for more than one purpose
Use only one type of social medium for only one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
Use two or more social media for only one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
Use only one type of social medium for more than one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
Use two or more social media for more than one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
Have a formal policy for using social media
Have a formal policy for using social media and have used social media for more than one purpose
The enterprise's goods or services are not suitable - enterprises selling via website
Problems related to logistics (shipping of goods or delivery of services) - enterprises selling via website
Problems related to payments - enterprises selling via website
Problems related to ICT security or data protection - enterprises selling via website
Problems related to the legal framework - enterprises selling via website
The costs of introducing web sales too high compared to the benefits - enterprises selling via website
The enterprise's goods or services are not suitable - enterprises not selling via website
Problems related to logistics (shipping of goods or delivery of services) - enterprises not selling via website
Problems related to payments - enterprises not selling via website
Problems related to ICT security or data protection - enterprises not selling via website
Problems related to the legal framework - enterprises not selling via website
The costs of introducing web sales too high compared to the benefits - enterprises not selling via website
Enterprises which sold via a website or apps - B2C
Enterprises which sold via a website or apps - B2B and B2G
Enterprises where B2C web sales are 10% or more of the web sales
Enterprises where B2C web sales are more than 1% of the web sales
Enterprises where web sales are more than 1% of total turnover and B2C web sales more than 10% of the web sales
Web sales of the enterprises where these are more than 1% of total turnover and B2C web sales more than 10% of the web sales
Turnover of the enterprises where web sales are more than 1% of total turnover and B2C web sales more than 10% of the web sales
Frequency of computer use: less than once a week
Frequency of internet access: less than once a week
Individuals used a mobile phone (or smart phone) to access the internet
Individuals used a device other than a mobile phone (or smart phone) or a portable computer (e.g. laptop, tablet) to access the internet
Internet use: reading online news sites/newspapers/news magazines
Internet use: posting opinions on civic or political issues via websites (e.g. blogs, social networks, etc.)
Individuals submitting income tax declaration via websites of public authorities
Individuals claiming social security benefits (e.g. unemployment benefits, retirement, child allowance) via websites of public authorities
Individuals requesting personal documents or certificates via websites of public authorities
Individuals using public libraries (availability of catalogues, search tools) via websites of public authorities
Individuals enroling in higher education or university via websites of public authorities
Individuals notifying change of address via websites of public authorities
Individuals using websites of public authorities for any of igovtax, igovss, igovdoc, igovlib, igoved or igovmv
Individuals experienced at least one problem of igovpb_tf, igovpb_pif, igovpb_snf, igovpb_oth when using e-government websites (last 12 months)
Individuals experienced technical failure of the e-government website
Individuals found insufficient, unclear or outdated information
Individuals experienced lack of support (on-line or off-line)
Individuals experienced other problems (than igovpb_tf, igovpb_pif, igovpb_snf)
Individuals' satisfaction level on the ease of finding information: mainly satisfied
Individuals' satisfaction level on the ease of finding information: mainly dissatisfied
Individuals' satisfaction level on the ease of finding information: not applicable
Individuals' satisfaction level on the ease of using services on websites: mainly satisfied
Individuals' satisfaction level on the ease of using services on websites: mainly dissatisfied
Individuals' satisfaction level on the ease of using services on websites: not applicable
Individuals contacting public authorities by any method other than websites
Individuals contacting public authorities by telephone (excluding SMS)
Individuals contacting public authorities by e-mail
Individuals contacting public authorities in person or by visits
Individuals contacting public authorities by means other than telephone, e-mail or visits (e.g. post, SMS, fax)
Individuals did not have to submit official forms at all
There was no such website service available
Personal contact is missing, prefer visits
Individuals trust submitting by paper more
Individuals' lack of skills or knowledge
Individuals' concerns about protection and security of personal data
The relevant services will require personal visits or paper submission anyway
Lack of or problems with electronic signature or electronic id/certificate
Another person did it on behalf of the individual (e.g. consultant, tax advisor, relative, etc.)
Other reasons (than nap, sna, pcm, irm, tpap, skl, sec, vrq, sign, del)
Individuals not using internet for sending filled forms to public authorities although they had to submit official forms
Individuals have not contacted public authorities via their websites or any other method or have not used internet for sending them filled forms, because they did not have to submit official forms at all (last 12 months)
Standard fixed broadband coverage (from 2011)
NGA fixed broadband coverage (from 2011)
Share of DSL subscriptions in all fixed broadband subcriptions
Share of subscriptions faster than (or equal) 2 Mbps in all fixed broadband subscriptions
Share of subscriptions faster than (or equal) 10 Mbps in all fixed broadband subscriptions
Share of subscriptions faster than (or equal) 30 Mbps in all fixed broadband subscriptions
Share of subscriptions faster than (or equal) 100 Mbps in all fixed broadband subscriptions
New entrants' share in fixed broadband subscriptions
3G mobile broadband coverage (2008-2010)
Advanced 3G mobile broadband coverage (from 2011)
Mobile broadband subscriptions, dedicated for data
Mobile broadband penetration, dedicated for data
Market share of leading operator in percentage of active SIM cards
Investments of telecommunications sector in networks
Investments of telecommunications sector in networks as percentage of revenues
Individuals' satisfaction level on the usefulness of available information: mainly satisfied
Individuals' satisfaction level on the usefulness of available information: mainly dissatisfied
Individuals' satisfaction level on the usefulness of available information: not applicable
Individuals' satisfaction level on information provided on the progress, follow-up of my request: mainly satisfied
Individuals' satisfaction level on information provided on the progress, follow-up of my request: mainly dissatisfied
Individuals' satisfaction level on information provided on the progress, follow-up of my request: not applicable
Individuals who have carried out none of the 6 computer related activities
Individuals who have carried out none of the 6 internet related activities
Device for internet access: desktop computer
Device for internet access: portable computer (laptop, netbook, tablet)
Device for internet access: connected TV (Smart TV)
Used internet storage space to save documents, pictures, music, video or other files
Did not use internet storage space to save documents, pictures, music, video or other files
Used e-mails with attached files when sharing documents, pictures or other files electronically
Used personal websites or social networking sites when sharing documents, pictures or other files electronically
Used internet storage space when sharing documents, pictures or other files electronically
Used other means not using internet when sharing documents, pictures or other files electronically
Used personal websites or social networking sites and internet storage space when sharing documents, pictures or other files electronically
Internet storage space use: to save or share documents, pictures, music, video or other files
Internet storage space use: to save or share texts, spreadsheets or electronic presentations
Internet storage space use: to save or share photos
Internet storage space use: to save or share e-books or e-magazines
Internet storage space use: to save or share music
Internet storage space use: to save or share videos including films, TV programmes
Internet storage space use: to save or share other things
Internet storage space use: to save or share music and videos
Paid for internet storage space or file sharing services
Did not pay for internet storage space or file sharing services
Reason for using internet storage space: possibility to use files from several devices or locations
Reason for using internet storage space: possibility to use larger memory space
Reason for using internet storage space: protecting against data loss
Reason for using internet storage space: access to large libraries of music, TV programs or films
Reason for using internet storage space: possibility to share files with other persons easily
Used software run over the internet for editing text documents, spreadsheets or presentations
Used the internet but did not use software run over the internet for editing text documents, spreadsheets or presentations
Used internet storage space or used software run over the internet to edit text documents, spreadsheets or presentations
Used software run over the internet for editing pictures or videos
Used the internet but did not use software run over the internet for editing pictures or videos
Used internet storage space to save or share files or edit pictures or videos
Used services over the internet for playing music or video files uploaded or saved in internet storage space
Used the internet but did not use services over the internet for playing music or video files uploaded or saved in internet storage space
Used internet storage space to save or share files or play music or videos
Used internet storage space to save or share files or edit text documents, spreadsheets or presentations, or play music or videos
Used internet storage space to save or share files or edit text documents, spreadsheets or presentations or edit pictures or videos, or play music or videos
Incompatibility between different devices or file formats
Technical server problems, e.g. unavailability of the service
Disclosure of data to third parties due to security problems or breach
Unauthorised use of personal information by service provider
Disclosure of data to third parties due to security problems or breach and unauthorised use of personal information by service provider
Terms and conditions of service provider ambiguous or difficult to understand
Difficulties moving files from one service provider to another
Individuals who use internet and are aware of the existence of services providing storage space on the internet
Individuals who use internet but are not aware of the existence of services providing storage space on the internet
Reasons for non-use: save files on own devices, e-mail account or rarely/never save files
Reasons for non-use: share files using other ways or do not share files online with others at all
Reasons for non-use: lack knowledge about how to use such storage space
Reasons for non-use: concerns about security or privacy
Reasons for non-use: concerns about reliability of service providers
Enterprises use DSL or other fixed broadband connection (as of 2014)
Provide to the persons employed portable devices that allow a mobile connection to the internet for business use (as of 2014)
Persons employed, which were provided a portable device that allows a mobile connection to the internet for business use (as of 2014)
Enterprises where the website provided for the electronic submission of complaints
Use social networks (e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc.) (as of 2014)
Use enterprise's blog or microblogs (e.g. Twitter, Present.ly, etc.) (as of 2014)
Use multimedia content sharing websites (e.g. YouTube, Flickr, Picasa, SlideShare, etc.) (as of 2014)
Use wiki based knowledge sharing tools (as of 2014)
Use only one type of social media (as of 2014)
Use two or more social media (as of 2014)
Have a Website and use any social media (as of 2014)
Buy cloud computing services used over the internet
Don't buy CC services used over the internet
Buy CC services delivered from shared servers of service providers
Buy CC services delivered from servers of service providers exclusively reserved for the enterprise
Buy CC services delivered from shared servers and from servers of service providers exclusively reserved for the enterprise
Buy office software (e.g. word processors, spreadsheets, etc.) (as a CC service)
Buy hosting for the enterprise's database (as a CC service)
Buy finance or accounting software applications (as a CC service)
Buy Customer Relationship Management software (as a CC service)
Buy computing power to run the enterprise's own software (as a CC service)
Buy at least one of the mentioned CC services
Don't buy any of the mentioned CC services
Buy only low CC services (e-mail, office software, storage of files)
Buy only medium CC services (e-mail, office software, storage of files, hosting of the enterprise's database)
Buy high CC services (accounting software applications, CRM software, computing power)
Risk of security breach limits the use of CC services
Problems accessing data or software limit the use of CC services
Difficulties in unsubscribing or changing service provider limit the use of CC services
Uncertainty about the location of the data limits the use of CC services
Uncertainty about applicable law, jurisdiction, dispute resolution mechanism limits the use of CC services
High cost of buying CC services limits the use of CC services
Insufficient knowledge of CC limits the use of CC services
At least one of e_cc_osec, e_cc_oacc, e_cc_ochg, e-cc_oloc, e_cc_oleg, e_cc_ocost, e_cc_oskl limits the use of CC services
Buy CC services delivered from shared servers and factors limiting the enterprise from using CC services: Any of the mentioned
Buy CC services delivered from servers exclusively reserved for the enterprise and factors limiting the enterprise from using CC services: Any of the mentioned
Risk of a security breach prevents the use of CC services
Uncertainty about the location of the data prevents the use of CC services
Uncertainty about applicable law, jurisdiction, dispute resolution mechanism prevents the use of CC services
High cost of buying prevents the use of CC services
Insufficient knowledge of CC prevents the use of CC services
At least one of e_ccx_osec, e_ccx_oloc, e_ccx_oleg, e_ccx_ocost, e_ccx_oskl prevents the use of CC services
Reduction of ICT costs: To a high degree or to some degree
Reduction of ICT costs: To a limited degree or not at all
Flexibility due to scaling services up or down: To a high degree or to some degree
Flexibility due to scaling services up or down: To a limited degree or not at all
Easy and quick deployment of solutions: To a high degree or to some degree
Easy and quick deployment of solutions: To a limited degree or not at all
Buy high CC services and realised some or high reduction of ICT costs
Buy high CC services and realised some or high flexibility due to scaling services up or down
Buy high CC services and realised some or high degree of easy and quick development of solutions
Enterprises using RFID technologies for person identification or access control (as of 2014)
Enterprises using RFID technologies as part of production and service delivery process (as of 2014)
Enterprises using RFID technologies for after sales product identification (as of 2014)
Enterprises using Radio Frequency identification (RFID) technologies (as of 2014)
Enterprises sending invoices to other enterprises or public authorities (B2BG)
Enterprises sending eInvoices B2BG, suitable for automated processing
Enterprises sending eInvoices B2BG, not suitable for automated processing
Enterprises sending only paper invoices B2BG
Enterprises receiving eInvoices, suitable for automated processing
Enterprises receiving eInvoices, in paper or electronic form not suitable for automated processing
Enterprises sending or receiving eInvoices, suitable for automated processing
Enterprises sending or receiving invoices, not suitable for automatic processing only
Enterprises which sold via a website or apps - B2C and website has electronic submission of complaints
Enterprises accepting online payment for sales via website
Enterprises accepting offline payment for sales via website
Enterprises purchasing online of at least 1% of total purchases (as of 2014)
Household internet connection type: fixed broadband
Household internet connection type: mobile broadband
Household internet connection type: dial-up access via normal telephone line or ISDN
Household internet connection type: mobile phone over narrowband (as of 2014)
Internet use: civic or political participation
Internet use: communicating with instructors or students using educational websites/portals
Internet use: any of the learning activities i_iuolc, i_iuolm, i_iuocis
Individuals who encountered the following problem when buying/ordering over the internet: foreign retailer did not sell in my country
Individuals who did not encounter problems when buying/ordering goods or services over the internet for private use (as of 2015)
Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because the foreign retailer did not sell in my country
Individuals who have no overall digital skills
Individuals who have low overall digital skills
Individuals who have basic overall digital skills
Individuals who have above basic overall digital skills
Individuals who have basic information skills
Individuals who have above basic information skills
Individuals who have basic communication skills
Individuals who have above basic communication skills
Individuals who have basic problem solving skills
Individuals who have above basic problem solving skills
Individuals who have basic software skills
Individuals who have above basic software skills
Children accessing inappropriate web-sites
Individuals who make back up files on any external storage device or to internet storage space, automatically or manually
Individuals who don't make back up files on any external storage device or to internet storage space
Individuals who know that cookies can be used to trace movements of people on the internet
Individuals who don't know that cookies can be used to trace movements of people on the internet
Individuals have ever changed the settings in their internet browser to prevent or limit the amount of cookies
Individuals who have never changed the settings in their internet browser to prevent or limit the amount of cookies
Individuals who know that cookies can be used to trace movements of people on the internet and who have ever changed the settings in their internet browser to prevent or limit them
Individuals who know that cookies can be used to trace movements of people on the internet and who have never changed the settings in their internet browser to prevent or limit them
The maintenance of ICT infrastructure is mainly performed by own employees
The support for office software is mainly performed by own employees
The development of business management software/systems is mainly performed by own employees
The support for business management software/systems is mainly performed by own employees
The development of web solutions is mainly performed by own employees
The support for web solutions is mainly performed by own employees
The security and data protection are mainly performed by own employees
The maintenance of ICT infrastructure is mainly performed by external suppliers
The support for office software is mainly performed by external suppliers
The development of business management software/systems is mainly performed by external suppliers
The support for business management software/systems is mainly performed by external suppliers
The development of web solutions is mainly performed by external suppliers
The support for web solutions is mainly performed by external suppliers
The security and data protection are mainly performed by external suppliers
ICT functions are mainly performed by own employees
ICT functions are mainly performed by a mix of own employees and external suppliers
ICT functions are mainly performed by external suppliers
Employ ICT specialists and the development of business management software/systems or web solutions are mainly performed by own employees
Employ ICT specialists and ICT functions are mainly performed by own employees
Employ ICT specialists and ICT functions are mainly performed by a mix of own employees and external suppliers
Employ ICT specialists and ICT functions are mainly performed by external suppliers
Provide training to develop ICT skills of personnel and ICT functions are mainly performed by external suppliers
The maximum contracted download speed of the fastest fixed internet connection is less than 2 Mb/s
The maximum contracted download speed of the fastest fixed internet connection is at least 2 Mb/s but less than 10 Mb/s
The maximum contracted download speed of the fastest fixed internet connection is at least 10 Mb/s but less than 30 Mb/s
The maximum contracted download speed of the fastest fixed internet connection is at least 30 Mb/s but less than 100 Mb/s
The maximum contracted download speed of the fastest fixed internet connection is at least 100 Mb/s
The contracted download speed of the enterprise's fastest internet connection is less than 2 Mb/s
The contracted download speed of the enterprise's fastest internet connection is at least 2 Mb/s but less than 10 Mb/s
The contracted download speed of the enterprise's fastest internet connection is at least 10 Mb/s but less than 30 Mb/s
The contracted download speed of the enterprise's fastest internet connection is at least 30 Mb/s but less than 100 Mb/s
The contracted download speed of the enterprise's fastest internet connection is at least 100 Mb/s
Enterprises had a formally defined ICT security policy (as of 2015)
The enterprise's ICT security policy was defined or most recently reviewed within the last 12 months
The enterprise's ICT security policy was defined or most recently reviewed more than 12 months and up to 24 months ago
The enterprise's ICT security policy was defined or most recently reviewed more than 24 months ago
The enterprise's ICT security policy was defined or most recently reviewed within the last 24 months
Frequency of online purchases in the last 3 months: 1 or 2 times
Frequency of online purchases in the last 3 months: 3 to 5 times
Frequency of online purchases in the last 3 months: 6 to 10 times
Frequency of online purchases in the last 3 months: more than 10 times
Online purchases in the last 3 months for less than 50 euro
Online purchases in the last 3 months for between 50 and 99 euro
Online purchases in the last 3 months for between 100 and 499 euro
Online purchases in the last 3 months for between 500 and 999 euro
Online purchases in the last 3 months for 1000 euro or more
The digital skills could not be assessed because individuals have not used the internet in the last 3 months
Enterprises where the website had at least one of the following: webacc, webctm, webot or webper
Enterprises where the website had online ordering, reservation or booking and at least one of: webacc, webctm, webot or webper
Persons employed by enterprises which provide to the persons employed portable devices that allow a mobile connection to the internet for business use
Provide to the persons employed remote access to the enterprise's e-mail system, documents or applications
Provide more than 20% of persons employed with portable devices that allow a mobile connection to the internet for business use (from 2014 onwards)
Individuals who have written code in a programming language
Individuals who have created presentations or documents integrating text, pictures, tables or charts
Have a website and pay to advertise on the internet
Pay to advertise on the Internet and use any social media
Pay to advertise on the internet, based on the webpages' content or keywords searched by users
Pay to advertise on the internet, based on the tracking of internet users' past activities or profile
Pay to advertise on the internet, based on the geolocation of internet users
Pay to advertise on the internet, based on any other method of targeted advertising
Pay to advertise on the internet, based on the webpages' content, keywords, users' past activities or profile or the geolocation
Individuals used the internet on a desktop computer
Individuals used the internet on a laptop or netbook
Individuals used the internet on a tablet computer
Individuals used the internet on a mobile phone or smart phone
Individuals used the internet on other mobile devices (e.g. media or games player, e-book reader, smart watch)
Individuals used the internet on a smart TV (directly connected to the internet)
Individuals used the internet on a desktop computer or laptop or netbook or tablet
Individuals used the internet on a desktop computer or laptop or netbook and also a tablet computer or mobile phone or smart phone
Individuals used a smart TV for watching internet streamed TV (live or catch-up)
Individuals used a smart TV for watching other video content (on demand or from sharing services)
Individuals used a smart TV for Internet browsing through a browser app
Individuals used a smart TV for using other apps (e.g. games, online shopping)
Individuals used a smart TV for watching internet streamed TV or other video content
Internet use: playing or downloading games
Internet use: listening to music (e.g. w eb radio, music streaming)
Internet use: watching internet streamed TV (live or catch-up) from TV broadcasters
Internet use: watching video on demand from commercial services
Internet use: watching video content from sharing services
Internet use: managing a payment account to (potentially) pay for goods or services purchased over the internet
Individuals used information from several retailer, producer or service provider websites every time or almost every time before buying/ordering online
Individuals used price or product comparison websites or apps every time or almost every time before buying/ordering online
Individuals used customer reviews on websites or blogs every time or almost every time before buying/ordering online
Individuals used information from several retailer, producer or service provider websites some times before buying/ordering online
Individuals used price or product comparison websites or apps some times before buying/ordering online
Individuals used customer reviews on websites or blogs some times before buying/ordering online
Individuals used information from several retailer, producer or service provider websites rarely or never before buying/ordering online
Individuals used price or product comparison websites or apps rarely or never before buying/ordering online
Individuals used customer reviews on websites or blogs rarely or never before buying/ordering online
Individuals bought/ordered online by clicking/buying straightaway through an advertisement on a social media website or app
Individuals did not buy/order online by clicking/buying straightaway through an advertisement on a social media website or app
Individuals bought or sold shares, bonds, funds or other investment services over the internet
Individuals bought or renewed existing insurance policies, including those offered as a package together with another service (e.g. travel insurance offered together with a plane ticket) over the internet
Individuals took a loan or arranged credit from banks or other financial prividers over the internet
Individuals carried out at least one of the financial activities (i_bfin_sh, i_bfin_in, i_bfin_cr) over the internet
Individuals provided personal details over the internet (name, date of birth, identity card number)
Individuals provided contact details over the internet
Individuals provided payment details over the internet
Individuals provided other personal information over the internet (e.g. photos, current location, information related to health, employment, income)
Individuals did not provide any personal information over the internet
Individuals provided personal information over the internet
Individuals managed access to their personal information on the internet by reading privacy policy statements before providing personal information
Individuals managed access to their personal information on the internet by restricting access to their geograpical location
Individuals managed access to their personal information on the internet by limiting access to their profile or content on social networking sites
Individuals managed access to their personal information on the internet by not allowing the use of personal information for advertising purposes
Individuals managed access to their personal information on the internet by checking that the website where they needed to provide personal information was secure (e.g. https sites, safety logo or certificate)
Individuals managed access to their personal information on the internet by asking websites or search engines to access the information hold about them to be updated or deleted
Individuals managed access to their personal information on the internet by doing at least one of the selected activities (i_piacpp, i_piacgeo, i_piacsn, i_piacadv, i_piacsweb, i_piacud)
Individuals are very concerned with their online activities being recorded to provide them with tailored advertising
Individuals are somewhat concerned with their online activities being recorded to provide them with tailored advertising
Individuals are not concerned at all with their online activities being recorded to provide them with tailored advertising
Individuals are concerned (to any degree) with their online activities being recorded to provide them with tailored advertising
Individuals use anti-tracking software (software that limits the ability to track their activities on the internet)
Individuals don't use anti-tracking software (software that limits the ability to track their activities on the internet)
Enterprise had no hard-to-fill vacancies for jobs requiring ICT specialist skills
Individuals who used word processing software
Individuals who installed software or applications (apps)
Individuals who changed the settings of any software, including operational system or security programs
Individuals who used spreadsheet software
Individuals who used spreadsheet's advanced functions to organise and analyse data, such as sorting, filtering, using formulas, creating charts
Individuals who used software to edit photos, video or audio files
Internet use: playing/downloading games, listening to music or watching videos (excluding VOD)
Enterprises purchasing at least one of the following cloud computing services: hosting of the enterprise's database, accounting software applications, CRM software, computing power
Enterprises using RFID technologies for after sales product identification or as part of the production and service delivery
Online purchases: books/magazines/newspapers
Online purchases: other travel arrangements (transport tickets, car hire, etc.)
Individuals who encountered problems when buying/ordering goods or services over the internet for private use (as of 2016)
Households without access to internet at home, because the access and equipment costs are too high
Frequency of online purchases in the last 3 months: 6 times or more
Online purchases in the last 3 months for 100 euro or more
Individuals used the internet on a laptop or netbook or tablet computer
Individuals used the internet on a mobile device
Internet use: watching internet streamed TV or videos
Internet use: watching video content from commercial or sharing services
Internet use: playing/downloading games, listening to music or watching internet streamed TV or videos
Individuals who have basic or above basic overall digital skills
Enterprises analysing big data from any data source
Enterprises analysing big data from any data source (excluding other sources)
Analyse own big data from enterprise's smart devices or sensors
Analyse big data from geolocation of portable devices
Analyse big data generated from social media
Big data analysis for the enterprise is done by the enterprise's own employees and by an external provider
Big data analysis for the enterprise is done by the enterprise's own employees
Big data analysis for the enterprise is done by an external service provider
The speed of the fixed internet connection is sufficient for the actual needs of the enterprise
The speed of the fixed internet connection (at least 30 Mb/s) is sufficient for the actual needs of the enterprise
The speed of the fixed internet connection ([2-10[ Mb/s) is not sufficient for the actual needs of the enterprise
The speed of the fixed internet connection ([10-30[ Mb/s) is not sufficient for the actual needs of the enterprise
The speed of the fixed internet connection (at least 30 Mb/s) is not sufficient for the actual needs of the enterprise
Difficulties for web sales to other EU countries - high costs of delivering or returning products
Difficulties for web sales to other EU countries - related to resolving complaints and disputes
Difficulties for web sales to other EU countries - adapting product labelling
Difficulties for web sales to other EU countries - lack of knowledge of foreign languages
Difficulties for web sales to other EU countries - restrictions from business partners
Difficulties for web sales to other EU countries - any (of high costs, complaints, labelling, languages, business partners restrictions)
Difficulties for web sales to other EU countries - none (of high costs, complaints, labelling, languages, business partners restrictions)
Turnover of the enterprises where web sales via an e-commerce marketplace are at least 20% of the web sales
Enterprises which sold via a website or apps - B2C and via an e-commerce marketplace
Enterprises where B2C web sales are 10% or more of the total web sales and which sold via an e-commerce marketplace
Online purchases, downloaded or accessed from websites or apps: e-books
Online purchases, downloaded or accessed from websites or apps: e-magazines, e-newspapers
Online purchases, downloaded or accessed from websites or apps: e-books, e-magazines/e-newspapers
Online purchases, downloaded or accessed from websites or apps: films/music , e-books, e-magazines/e-newspapers
Online purchases, downloaded or accessed from websites or apps: films/music, e-books, e-magazines/e-newspapers or computer software (incl. computer/video games, software upgrades)
Online purchases from sellers abroad: physical goods (e.g. electronics, clothes, toys, food, groceries, books, CDs/DVDs)
Online purchases from sellers abroad: products downloaded or accessed from websites or apps (e.g. films, music, e-books, e-newspapers, games, paid applications)
Online purchases from sellers abroad: travel, accommodation or holiday arrangements (e.g. tickets and documents by mail or printed by oneself)
Online purchases from sellers abroad: other services (e.g. tickets for events received by mail, telecom subscriptions)
Online purchases from sellers abroad: travel, accommodation or holiday arrangements or other services (e.g. tickets for events received by mail, telecom subscriptions)
Received orders placed via a website or apps from customers in foreign countries (EU or rest of the world)
Enterprises which sold via a website or apps - via their own website or apps
Enterprises which sold via a website or apps - via an e-commerce marketplace
Enterprises which sold via a website or apps - via an e-commerce marketplace for at least 20% of the web sales
Individuals used dedicated websites or apps to arrange an accommodation from another individual
Individuals used other websites or apps to arrange an accommodation from another individual
Individuals have not used any website or app to arrange an accommodation from another individual
Individual used any website or app to arrange an accommodation from another individual
Individuals used dedicated websites or apps to arrange a transport service from another individual
Individuals used other websites or apps to arrange a transport service from another individual
Individuals have not used any website or app to arrange a transport service from another individual
Individuals used any website or app to arrange a transport service from another individual
Enterprises with web sales to the own country
Enterprises with web sales to other EU countries
Enterprises with web sales to the rest of the world
Enterprises where the website had links or references to the enterprise's social media profiles
Use 3D printing services provided by other enterprises
Use 3D printing for prototypes or models for sale
Use 3D printing for prototypes or models for internal use
Use 3D printing for goods for sale, excluding prototypes or models
Use 3D printing for goods to be used in the enterprise's production process, excluding prototypes or models
Use 3D printing, for any of the listed purposes
Use 3D printing, for none of the listed purposes
Use service robots for surveillance, security or inspection tasks
Use service robots for transportation of people or goods
Use service robots for cleaning or waste disposal tasks
Use service robots for warehouse management systems
Use service robots for robotic store clerk tasks
Use service robots for construction works or damage repair tasks
Use service robots, for any of the listed purposes
Use service robots, for none of the listed purposes
Individuals carried out free online training or self-study to improve skills relating to the use of computers, software or applications
Individuals carried out training paid by themselves to improve skills relating to the use of computers, software or applications
Individuals carried out free training provided by public programs or organisations to improve skills relating to the use of computers, software or applications
Individuals carried out training paid or provided by the employer to improve skills relating to the use of computers, software or applications
Individuals carried out on-the-job training to improve skills relating to the use of computers, software or applications
Individuals carried out at least one training activity to improve skills relating to the use of computers, software or applications
Individuals used computers, laptops, smartphones, tablets or other portable devices at work
Individuals used other computerized equipment or machinery such as those used in production lines, transportation or other services at work
Individuals used computers, laptops, smartphones, tablets, other portable devices or other computerized equipment or machinery such as those used in production lines, transportation or other services at work
Individuals exchanged emails or entered data in databases in their work
Individuals created or edited electronic documents in their work
Individuals used social media for their work
Individuals used applications to receive tasks or instructions in their work
Individuals used occupational specific software in their work
Individuals developped or maintained IT systems or software in their work
Individual's main job tasks changed as a result of the introduction of new software or computerised equipment
Individuals had to learn how to use new software or computerised equipment for the job
Individuals needed further training to cope well with the duties relating to the use of computers, software or applications at work
Individuals' skills correspond well to the duties related to the use of computers, software or applications at work
Individuals had the skills to cope with more demanding duties related to the use of computers, software or applications at work
Individuals worked from home every day or almost every day
Individuals worked from home at least once a week (but not every day)
Individuals worked from home less than once a week
Individuals worked from home at least once a week
Individuals worked from home at least once
Individuals used the internet for the job when working from home
Individuals worked at an external site or on the move every day or almost every day
Individuals worked at an external site or on the move at least once a week (but not every day)
Individuals worked at an external site or on the move less than once a week
Individuals worked at an external site or on the move at least once a week
Individuals worked at an external site or on the move at least once
Individuals used laptops, smartphones, tables or other portable devices for the job when working at an external site or on the move
Individuals were involved in choosing, modifying or testing the software or computerised equipment used at work
Time spent on repetitive tasks has increased because of the use of computers, laptops, smartphones or other computerised equipment at work
Time spent on repetitive tasks has decreased because of the use of computers, laptops, smartphones or other computerised equipment at work
Time spent on repetitive tasks has not changed because of the use of computers, laptops, smartphones or other computerised equipment at work
Independence in organising the tasks has increased because of the use of computers, laptops, smartphones or other computerised equipment at work
Independence in organising the tasks has decreased because of the use of computers, laptops, smartphones or other computerised equipment at work
Independence in organising the tasks has not changed because of the use of computers, laptops, smartphones or other computerised equipment at work
Monitoring of my performance at work has increased because of the use of computers, laptops, smartphones or other computerised equipment at work
Monitoring of my performance at work has decreased because of the use of computers, laptops, smartphones or other computerised equipment at work
Monitoring of my performance at work has not changed because of the use of computers, laptops, smartphones or other computerised equipment at work
Time spent on acquiring new skills needed for work has increased because of the use of computers, laptops, smartphones or other computerised equipment at work
Time spent on acquiring new skills needed for work has decreased because of the use of computers, laptops, smartphones or other computerised equipment at work
Time spent on acquiring new skills needed for work has not changed because of the use of computers, laptops, smartphones or other computerised equipment at work
Ease of collaboration with colleagues or business partners has increased because of the use of computers, laptops, smartphones or other computerised equipment at work
Ease of collaboration with colleagues or business partners has decreased because of the use of computers, laptops, smartphones or other computerised equipment at work
Ease of collaboration with colleagues or business partners has not changed because of the use of computers, laptops, smartphones or other computerised equipment at work
The amount of irregular working hours has increased because of the use of computers, laptops, smartphones or other computerised equipment at work
The amount of irregular working hours has decreased because of the use of computers, laptops, smartphones or other computerised equipment at work
The amount of irregular working hours has not changed because of the use of computers, laptops, smartphones or other computerised equipment at work
Individuals obtained paid work by using an intermediary website or apps
Individuals obtained paid work by using an intermediary website or apps, this was their main source of income
Individuals obtained paid work by using an intermediary website or apps, this was an additional source of income
Individuals used simple login with username and password as identification procedure for online services
Individuals used social media login for other services as identification procedure for online services
Individuals used a security token as identification procedure for online services
Individuals used electronic identification certificate or card used with a card reader as identification procedure for online services
Individuals used a procedure involving their mobile phone (a code received via a message) as identification procedure for online services
Individuals used single use pin code list as identification procedure for online services
Individuals used other electronic identification procedure for online services
Individuals use a smartphone for private purposes
Smartphone has some security system, installed automatically or provided with the operating system
Smartphone has some security system, installed by somebody or subscribed to it
Individuals already lost information, pictures, documents or other kind of data on the smartphone as a result of a virus or other hostile type of programs
Individuals at least once restricted or refused access to personal data, when using or installing an app on the smartphone
Individuals never restricted or refused access to personal data, when using or installing an app on the smartphone
Individuals didn't know it was possible to restrict or refuse access to personal data, when using or installing an app on the smartphone
Provide the employed persons with a portable device that allows internet connection via mobile telephone networks, for business purpose (as of 2018)
Provide more than 20% of the employed persons with a portable device that allows internet connection via mobile telephone networks, for business purpose (from 2018 onwards)
Enterprises sending eInvoices, suitable for automated processing
Enterprises sending eInvoices, not suitable for automated processing
Enterprises' turnover from web sales via own websites or apps
Enterprises' turnover from web sales via e-commerce marketplaces
Persons employed, which were provided a portable device that allows internet connection via mobile telephone networks, for business purpose (as of 2018)
Individuals who used a computer more than a year ago
Have web sales to private consumers (B2C) and pay to advertise on the internet
The ICT security and data protection are mainly performed by own employees
The ICT security and data protection are mainly performed by external suppliers
Enterprises using information about visitors' behaviour on their websites, e.g. for advertising or improving customer satisfaction
ICT functions are performed by own employees
ICT functions are performed by external suppliers
ICT functions are only performed by own employees
ICT functions are only performed by external suppliers
Employ ICT specialists and ICT functions are performed by own employees
Employ ICT specialists and ICT functions are performed by external suppliers
Provide training to develop ICT skills of personnel and ICT functions are performed by external suppliers
ICT security measure used: strong password authentication
ICT security measure used: keeping the software (including operating systems) up-to-date
ICT security measure used: user identification and authentication via biometric methods implemented by the enterprise
ICT security measure used: encryption techniques for data, documents or e-mails
ICT security measure used: data backup to a separate location (including backup to the cloud)
ICT security measure used: network access control (management of access by devices and users to the enterprise's network)
ICT security measure used: VPN (Virtual Private Network extends a private network across a public network to enable secure exchange of data over public network)
ICT security measure used: maintaining log files for analysis after security incidents
ICT security measure used: ICT risk assessment, i.e. periodically assessment of probability and consequences of ICT security incidents
ICT security measure used: ICT security tests
Enterprises using any ICT security measure
Internet use: instant messaging, i.e. exchanging messages, for example, via Skype, Messenger, WhatsApp, Viber
Online identity theft (somebody stealing individuals' personal data and impersonating individuals e.g. shopping under an individual's name)
Receiving fraudulent messages ('phishing')
Getting redirected to fake websites asking for personal information ('pharming')
Misuse of personal information available on the Internet resulting in e.g. discrimination, harassment, bullying
Social network or e-mail account being hacked and content being posted or sent without individuals' knowledge
Experienced financial loss resulting from identity theft, receiving fraudulent messages or being redirected to fake websites
Experienced any of the following security related incidents: I_SECFRD2, I_SECVIR1, I_SECMPI, I_SECSNH, I_SECOIT, I_SECPHI or I_SECPHA
Done internet banking in the last 3 months and experienced in the last 12 months any of the security related incidents: I_SECFRD2, I_SECVIR1, I_SECMPI, I_SECSNH, I_SECOIT, I_SECPHI or I_SECPHA
Bought over the internet and experienced any of the security related incidents: I_SECFRD2, I_SECVIR1, I_SECMPI, I_SECSNH, I_SECOIT, I_SECPHI or I_SECPHA
Security concerns limited or prevented individuals from using the Internet via public WiFi
Security concerns limited or prevented individuals from doing other activities than I_SBGOOD, I_SBBANK, I_SBPERS, I_SBGOV, I_SBSOFT and I_SBMOB1
Experienced financial loss over the internet and security concerns limited or prevented individuals from doing any of the following activities: I_SBGOOD, I_SBBANK
Enterprises have document(s) on measures, practices or procedures on ICT security
The document(s) on measures, practices or procedures on ICT security address: management of access rights for the usage of ICT
The document(s) on measures, practices or procedures on ICT security address: storage, protection, access or processing of data
The document(s) on measures, practices or procedures on ICT security address: procedures or rules to prevent or respond to security incidents
The document(s) on measures, practices or procedures on ICT security address: responsibility, rights and duties of persons employed in the field of ICT
The document(s) on measures, practices or procedures on ICT security address: training of persons employed in the safe usage of ICT
Enterprises make persons employed aware of their obligations in ICT security related issues by voluntary training or internally available information (e.g. information on the intranet)
Enterprises make persons employed aware of their obligations in ICT security related issues by compulsory training courses or viewing compulsory material
Enterprises make persons employed aware of their obligations in ICT security related issues by contract (e.g. contract of employment)
Enterprises make persons employed aware of their obligations in ICT security related issues
Enterprises don't make persons employed aware of their obligations in ICT security related issues
The ICT security related activities are carried out by the own employees
The ICT security related activities are carried out by external suppliers
The ICT security related activities are carried out by own employees or external suppliers
Enterprises experienced at least once problems due to ICT security incident: unavailability of ICT services
Enterprises experienced at least once problems due to ICT security incident: destruction or corruption of data
Enterprises experienced at least once problems due to ICT security incident: disclosure of confidential data
Enterprises experienced at least once problems due to an ICT related security incident (unavailability of ICT services, destruction or corruption of data, disclosure of confidential data)
Enterprises did not experience any problem due to ICT related security incidents (unavailability of ICT services, destruction or corruption of data, disclosure of confidential data)
Enterprises having insurance against ICT security incidents